Got a new phone?
If you are new and never downloaded the digital card, please click here. Otherwise, please continue reading.
You had a phone, but now you are replacing it with a new phone or watch. You must have DUO setup on your new phone. for setting up a new phone to replace your old phone with DUO mobile. Once setup, please continue reading.
The card is still linked to your old phone. You need to remove it from that phone/disassociate the phone from your Google or iCloud account.
Option A. If you obtained a new phone or watch and wish to add the card back to your phone or watch, remove the card from your old phone or watch. Once removed, you may add it to the new phone or watch.
iPhone | Android |
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Option B. If the old phone or watch is no longer accessible, you may remove it using your new iPhone OR using your iCloud or Google account.
Using your NEW iPhone (Apple users) | iCloud (using a Computer, Apple users) | Google Account (Android phones) |
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